Recare protects patient data with a two-stage data protection concept: requests are initially transmitted pseudonymized. The complete master data only becomes visible after a defined release step.
Which data is visible directly with a request?
When you receive a new request as a care provider, you initially see only the medically relevant care information – no personal master data. Typically visible are:
Type of care and care needs
Main diagnosis and, if applicable, secondary diagnoses
Mobility status and special requirements
Weight and height (only as a range, e.g. 70–80 kg)
Planned admission date and search radius
Note: Fields with a lock icon in the patient profile contain personal data. By default, these are pseudonymized when the request is sent and are initially not visible to care providers. Until release, you communicate with the clinic via the Recare ID – without personal data.
When is the master data released?
The master data (name, date of birth, address, etc.) only becomes visible after an active release step by the hospital. The regular process is:
You, as the care provider, accept the request.
The hospital confirms the placement with you (counter-confirmation).
The master data is released automatically as soon as the patient has been assigned to you.
The master data then appears in your profile of the patient.
Note: The social services team can also release the master data manually at any time, even before the final counter-confirmation. If you need the information in advance, feel free to request this directly from the clinic via the chat.
Important: The master data is protected by end-to-end encryption. Even Recare itself never has access to this data.
What if the master data doesn't appear after release?
It can happen that master data becomes visible with a short delay after release by the hospital. In this case, it helps to:
Reload the page in the browser.
Log out of Recare and back in.
Open the request again – the data should then be visible.
Tip: If the master data is still missing after logging in again, contact the hospital and ask for confirmation that the release was completed successfully.
Note: Do you see already-released data sometimes yes, sometimes no? Then your user account needs to be unlocked once for the encrypted data. For how to do this, see the article "Why am I shown that the encrypted data is unavailable when I open a request?".
FAQs
Why can't I see the patient's master data?
If you can't see the patient's master data, it hasn't been released yet. The release happens automatically as soon as the patient has been assigned to you. If you need the information in advance, feel free to request this directly from the clinic via the chat – the social services team can also release the master data manually at any time.
Which data is transmitted to care providers and when?
Which data is transmitted to care providers depends on the point in the process: before the master data release, care providers see only medical care information without personal data. After release by the hospital, the patient's name, date of birth, address and further master data become visible.
I see the data for one request but not for another – why?
Then your user account is not yet fully unlocked for the encrypted data. A colleague of your facility who is already unlocked has to log in once; after that it works automatically. For details, see the article "Why am I shown that the encrypted data is unavailable when I open a request?".
Why are weight and height only given as a range?
Weight and height are only shown as a range (e.g. 70–80 kg) for data protection reasons. Exact values are part of the personal master data and only become fully visible after explicit release by the hospital.
What does end-to-end encryption mean for my requests?
End-to-end encryption means that all exchanged patient data is readable exclusively by the hospital and you as the confirmed care provider. Recare never has access to the content – this ensures the highest data security in line with the GDPR.